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Creating Alerts

The Alerts feature in Springdel allows administrators to monitor critical device events and conditions in real time. By configuring custom alerts, IT teams can proactively manage potential issues — such as battery drain, loss of connectivity, or unauthorized changes — before they affect operations.

Key Benefits

  • Real-Time Monitoring – Receive immediate alerts for key device events.
  • Proactive Management – Address issues before they escalate.
  • Custom Conditions – Create rule-based triggers suited to your operational needs.
  • Flexible Notification Channels – Receive alerts via email or system messages.

Step 1 - Create a New Alert

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  1. Navigate to Alerts in the Springdel Admin Console (left sidebar).
  2. Click Create Alert.
  3. Enter a descriptive name for the alert.
    • Example: Low Battery – Field Devices

Step 2 - Select Target Fleet

  1. Choose the device fleet this alert should monitor.
    • Example: Field Workers – Cairo

Step 3 - Select Alert Type

Choose the event type that will trigger the alert:

Alert Table Description 
Lost Contact Triggered when a device hasn't connected to Springdel for a set duration.
Battery Triggered when battery level crosses a specified threshold (e.g., <20%).
Device Profile Changed Triggered when the assigned device profile changes.
Wi-Fi Disconnected Triggered upon unexpected disconnection from Wi-Fi.
Device Powered On Notifies when a powered-off device is turned on.
Device Factory Reset Triggered when a device is reset to factory settings.
Bluetooth Status Changed Notifies when Bluetooth is turned on/off.
Device Enrolled Alerts when a new device is enrolled in Springdel.

Step 4 - Define Alert Condition

Specify the condition that triggers the alert.

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Example: Battery Alert

  • Condition: Battery level is below 20%.
  • Parameters: Less than.

Example: Lost Contact

  • Condition: Device offline for more than 30 minutes.
  • Parameter: Duration (e.g., 30 minutes).

Step 5 - Configure Alert Delivery Channel

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Notification Options:

  • Email – Send alerts to one or more email addresses.

Email Settings:

  • Frequency:

    • Immediately – Sent as soon as triggered

    • Daily/Weekly – Delivered as summaries

  • Time of Delivery: Define delivery time (e.g., 9:00 AM)

  • Time Zone: Follows your tenant’s configured time zone

Step 6 - Set Recipient(s)

  • Add one or more verified email addresses.

    • Example: support@company.com
  • Unverified emails may require confirmation.

Step 7 - Select Optional Alert Action

Action Description
No Action No automated response. Informational only.
Remote Reboot Device Device automatically reboots when the alert is triggered.
Switch Profile Changes the device to a predefined configuration profile.
Send Message to Device Displays a custom message on the device screen.

Step 8 - Review & Save

  1. Review the alert configuration details.
  2. Confirm all selections.
  3. Click Save to activate the alert.

Step 9 - Manage Alerts

  • Your alert is now live.
  • You can manage, edit, or delete alerts anytime under the Alerts tab.

Best Practices & Tips

  • Use Clear Naming: Name alerts descriptively (e.g., Offline >10min – Retail Devices).
  • Reduce Noise: Avoid overly sensitive alerts to prevent alert fatigue.
  • Test Before Production: Test alerts in a non-critical environment first.
  • Fleet-Level Segmentation: Group alerts by fleet for streamlined troubleshooting.
  • Periodic Review: Regularly revisit alert rules to keep them aligned with operational changes.