--- title: Creating Alerts description: The Alerts feature in Springdel allows administrators to monitor critical device events and conditions in real time. --- [Skip to content](https://learn.springdel.com/knowledge/creating-alerts#main-content) [![Springdel Logo](https://learn.springdel.com/hs-fs/hubfs/SpringdelLogo-med2.png?width=138&height=30&name=SpringdelLogo-med2.png)](https://learn.springdel.com/knowledge?hsLang=en) - [Home](https://www.springdel.com/) - [Blog](https://blog.springdel.com/blog) Open main navigation Close main navigation - [Home](https://www.springdel.com/) - [Blog](https://blog.springdel.com/blog) - [Customer Portal](https://pages.springdel.com/support) [Customer Portal](https://pages.springdel.com/support?hsLang=en) Welcome. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://learn.springdel.com/knowledge?hsLang=en) 2. [Springmatic Overview](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en) 3. [Alerts](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#alerts) # Creating Alerts ## The Alerts feature in Springdel allows administrators to monitor critical device events and conditions in real time. By configuring custom alerts, IT teams can proactively manage potential issues — such as battery drain, loss of connectivity, or unauthorized changes — before they affect operations. --- ### **Key Benefits** - **Real-Time Monitoring** – Receive immediate alerts for key device events. - **Proactive Management** – Address issues before they escalate. - **Custom Conditions** – Create rule-based triggers suited to your operational needs. - **Flexible Notification Channels** – Receive alerts via email or system messages. --- ### **Step 1 - Create a New Alert** **![image-png-Aug-01-2025-02-15-16-1922-PM](https://learn.springdel.com/hs-fs/hubfs/image-png-Aug-01-2025-02-15-16-1922-PM.png?width=670&height=199&name=image-png-Aug-01-2025-02-15-16-1922-PM.png)** 1. Navigate to **Alerts** in the Springdel Admin Console (left sidebar). 2. Click **Create Alert**. 3. Enter a descriptive name for the alert. - *Example: Low Battery – Field Devices* --- ### **Step 2 - Select Target Fleet** 1. Choose the device fleet this alert should monitor. - *Example: Field Workers – Cairo* --- ### **Step 3 - Select Alert Type** Choose the event type that will trigger the alert: | **Alert Table** | **Description**  | | --- | --- | | Lost Contact | Triggered when a device hasn't connected to Springdel for a set duration. | | Battery | Triggered when battery level crosses a specified threshold (e.g., <20%). | | Device Profile Changed | Triggered when the assigned device profile changes. | | Wi-Fi Disconnected | Triggered upon unexpected disconnection from Wi-Fi. | | Device Powered On | Notifies when a powered-off device is turned on. | | Device Factory Reset | Triggered when a device is reset to factory settings. | | Bluetooth Status Changed | Notifies when Bluetooth is turned on/off. | | Device Enrolled | Alerts when a new device is enrolled in Springdel. | --- ### **Step 4 - Define Alert Condition** Specify the condition that triggers the alert. ![image-png-Aug-01-2025-02-10-29-9696-PM](https://learn.springdel.com/hs-fs/hubfs/image-png-Aug-01-2025-02-10-29-9696-PM.png?width=670&height=357&name=image-png-Aug-01-2025-02-10-29-9696-PM.png) **Example: Battery Alert** - **Condition**: Battery level is below 20%. - **Parameters**: Less than. **Example: Lost Contact** - **Condition**: Device offline for more than 30 minutes. - **Parameter**: Duration (e.g., 30 minutes). --- ### **Step 5 - Configure Alert Delivery Channel** **![image-png-Aug-01-2025-02-15-25-7584-PM](https://learn.springdel.com/hs-fs/hubfs/image-png-Aug-01-2025-02-15-25-7584-PM.png?width=670&height=469&name=image-png-Aug-01-2025-02-15-25-7584-PM.png) Notification Options:** - **Email** – Send alerts to one or more email addresses. **Email Settings:** - **Frequency**: - *Immediately* – Sent as soon as triggered - *Daily/Weekly* – Delivered as summaries - **Time of Delivery**: Define delivery time (e.g., 9:00 AM) - **Time Zone**: Follows your tenant’s configured time zone --- ### **Step 6 - Set Recipient(s)** - Add one or more **verified** email addresses. - *Example: support@company.com* - Unverified emails may require confirmation. --- ### **Step 7 - Select Optional Alert Action** | **Action** | **Description** | | --- | --- | | No Action | No automated response. Informational only. | | Remote Reboot Device | Device automatically reboots when the alert is triggered. | | Switch Profile | Changes the device to a predefined configuration profile. | | Send Message to Device | Displays a custom message on the device screen. | --- ### **Step 8 - Review & Save** 1. Review the alert configuration details. 2. Confirm all selections. 3. Click **Save** to activate the alert. --- ### **Step 9 - Manage Alerts** - Your alert is now live. - You can **manage, edit**, or **delete** alerts anytime under the **Alerts** tab. --- ### **Best Practices & Tips** - **Use Clear Naming**: Name alerts descriptively (e.g., *Offline >10min – Retail Devices*). - **Reduce Noise**: Avoid overly sensitive alerts to prevent alert fatigue. - **Test Before Production**: Test alerts in a non-critical environment first. - **Fleet-Level Segmentation**: Group alerts by fleet for streamlined troubleshooting. - **Periodic Review**: Regularly revisit alert rules to keep them aligned with operational changes. - [Springmatic Overview](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#main-content) - [Alerts](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#alerts) - [Dashboard](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#dashboard) - [File Management](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#file-management) - [Sign-in Options](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#sign-in-options) - [Type of OS](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#type-of-os) - [User & Group Management](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#user-group-management) - [Android Edge](https://learn.springdel.com/knowledge/android-edge?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/android-edge?hsLang=en#enrollment) - [Profile Options](https://learn.springdel.com/knowledge/android-edge?hsLang=en#profile-options) - [Miscellaneous](https://learn.springdel.com/knowledge/android-edge?hsLang=en#miscellaneous) - [Android Enterprise](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#enrollment) - [Profile](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#profile) - [iOS](https://learn.springdel.com/knowledge/ios?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/ios?hsLang=en#enrollment) - [Profile](https://learn.springdel.com/knowledge/ios?hsLang=en#profile) - [Windows](https://learn.springdel.com/knowledge/windows?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/windows?hsLang=en#enrollment) - [Troubleshooting](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#main-content) - [Android Edge](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#android-edge) - [Tickets](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#tickets) - [Support](https://learn.springdel.com/knowledge/support?hsLang=en) [![Chill listening crop-3](https://learn.springdel.com/hs-fs/hubfs/springdel-blue-large.png?width=106&height=24&name=springdel-blue-large.png "Chill listening crop-3")](https://learn.springdel.com/knowledge?hsLang=en) Springmatic Knowledge Base Copyright © 2026, Springdel Technologies