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Android Enterprise Zero Touch Enrollment

Zero Touch Enrollment (ZTE) is a streamlined method for provisioning Android Enterprise devices at scale. It allows IT administrators to preconfigure devices online so that when employees unbox and power them on, the devices automatically enroll into management with the correct policies, apps, and settings applied. This ensures a fast, secure, and consistent deployment process without requiring manual setup on each device.

Key Benefits

  • Seamless Deployment – Devices are ready for use immediately after unboxing, without manual setup.
  • Centralized Management – All configurations, apps, and policies are pushed automatically through Springdel.
  • Scalable Rollout – Ideal for large deployments, enabling hundreds or thousands of devices to be provisioned at once.
  • Consistent User Experience – All devices receive the same setup, policies, and apps, ensuring uniformity across your fleet.

Before You Begin

To complete this setup, ensure you have:

  • GMS Android Device – Running Android 9.0 or later.
  • Factory Reset Device – At the Welcome screen with no prior setup.
  • Network Connectivity – Wi-Fi or mobile data ready for device setup.
  • Zero Touch Reseller Account – Device purchased through an authorized Zero Touch reseller.
  • Zero Touch Portal Access – An active Zero Touch account provided by your reseller.

Step 1 - Creating an Enrollment Method

  1. Log in to your Springdel console.
  2. Navigate to the Devices section from the left-hand menu.
  3. Click on the “+” button next to All Fleets to create a new fleet.
  4. In the pop-up dialog, enter a name for your fleet (e.g., Android) and click Create Fleet.
  5. Once the fleet is created, go to the Enrollments tab located at the top of the page.
  6. On the right-hand side, click Create Enrollment, then choose the appropriate platform from the dropdown (e.g., Android Enterprise). 
  7. Enter a name for your enrollment (e.g., Android Enterprise Enrollment) and click Continue.
  8. Select the Enterprise Account that you have previously linked to Springdel (refer to Linking Up Google Enterprise).
  9. Select the fleet folder you created earlier (e.g., Android) and click Next.



  10. In the Device Naming section, configure how you want devices to be named. Choose the naming type (e.g., custom text, IMEI, or MAC address), set the values accordingly, and click Next.



  11. At this stage, you may also select whether the enrollment applies to a Company-Owned Device or a Company-Owned Personally Enabled Device (refer to Frequently Asked Questions, No.1).



  12. Review the summary of your enrollment settings. If everything looks correct, click Next to complete the enrollment creation.
  13. After you click Next to complete the enrollment creation, an Enrollment ID and Enrollment QR Code will be shown. You need to copy the Enrollment ID and replace it with the YOUR ENROLLMENT TOKEN in the JSON snippet provided in Step 2 - Create a Configuration.


Step 2 - Create a Configuration

  1. Log in to your Zero Touch portal.
  2. Navigate to Configurations and click + Add Configuration.
  3. Fill in the configuration details:



    • Configuration Name: A recognizable label for this setup (e.g., “Springdel Enrollment”).
    • EMM DPC: Select Android Device Policy.
    • DPC Extras:
      {
      "android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "com.google.android.apps.work.clouddpc/.receivers.CloudDeviceAdminReceiver",
      "android.app.extra.PROVISIONING_DEVICE_ADMIN_SIGNATURE_CHECKSUM": "YOUR_SIGNATURE_HASH",
      "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED": true,
      "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": { "com.google.android.apps.work.clouddpc.EXTRA_ENROLLMENT_TOKEN": "YOUR ENROLLMENT TOKEN” }
      }
    • Add company details:
      • Company Name
      • Support Email Address
      • Support Phone Number
      • Custom Message (e.g., Android Enterprise Enrollment – Welcome to Springdel)
    • Click Add to save your configuration.

Note: Paste in the JSON snippet provided and replace YOUR ENROLLMENT TOKEN with the actual Enrollment ID from Springdel.


Step 3 - Assign the Configuration to Devices

  1. Go to the Devices tab in the Zero Touch portal.
  2. Locate the target device by IMEI or serial number.
  3. Select Edit and assign the configuration you just created.
  4. Save your changes.

Step 4 - Enroll the Device

To enroll the device using the Zero Touch Enrollment, follow these steps:

  1. Ensure the device has been factory reset and is on the Welcome screen. Turn on the GMS Android device, and once it reaches the Welcome screen (as shown below), proceed with the initial setup.



  2. The device will then automatically enroll into the Springdel console according to the configuration set in the Zero Touch Portal.
  3. Once setup is complete, you will see two applications on the device: Springmatic Enterprise and Custom Kiosk App.



  4. After these steps, your device will be fully enrolled and visible in the Springdel dashboard under the selected fleet.

Frequently Asked Questions (FAQs):

1. What is the difference between Company Owned vs Company Personally Enabled?

A Company-Owned Device is fully managed by your organization, offering complete administrative control over configurations, applications, and data. This mode is recommended as it ensures consistent security, centralized management, and easier policy enforcement — especially when the company is providing the devices.

A Company-Owned Personally Enabled Device, however, allows both work and personal profiles to coexist on the same device. While this option provides flexibility for employees, it is typically used only when there is a specific business requirement to support personal use on corporate-owned hardware.

 

2. Do I need to factory reset my device before Zero Touch Enrollment?

Yes. Zero Touch Enrollment only works on devices that are factory reset and at the Welcome screen. Devices already in use must be reset before they can be provisioned.

 

3. Can I use Zero Touch Enrollment on non-GMS (AOSP) devices?

No. Zero Touch Enrollment is only available for GMS-certified Android devices purchased through an authorized Zero Touch reseller.

 

4. What happens if my device is not connected to Wi-Fi during setup?

The device will not be able to download the assigned configuration. Ensure the device has Wi-Fi or mobile data access before starting enrollment.