--- title: "Android Enterprise: Remote Control" description: a --- [Skip to content](https://learn.springdel.com/knowledge/android-enterprise-remote-control#main-content) [![Springdel Logo](https://learn.springdel.com/hs-fs/hubfs/SpringdelLogo-med2.png?width=138&height=30&name=SpringdelLogo-med2.png)](https://learn.springdel.com/knowledge?hsLang=en) - [Home](https://www.springdel.com/) - [Blog](https://blog.springdel.com/blog) Open main navigation Close main navigation - [Home](https://www.springdel.com/) - [Blog](https://blog.springdel.com/blog) - [Customer Portal](https://pages.springdel.com/support) [Customer Portal](https://pages.springdel.com/support?hsLang=en) Welcome. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://learn.springdel.com/knowledge?hsLang=en) 2. [Android Enterprise](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en) # Android Enterprise: Remote Control ## This guide explains how to access and use Remote Control (RC) for Android Enterprise devices in Springdel. It also explains how the RC feature works, including why user permission must be re-enabled each time a session is started. --- ### **Key Benefits** - **Real-Time Support** – Provide live assistance to users without requiring physical device access. - **Secure Access** – Requires explicit user permission to begin, ensuring user privacy and security. - **Efficient Troubleshooting** – Quickly resolve issues with applications, settings, or configurations remotely. --- ### **How Android Enterprise Remote Control Works** Remote Control in Android Enterprise uses the **MediaProjection API** provided by Android. This API allows apps (like Springmatic Enterprise) to capture the device screen and stream it securely back to the Springdel console. Because MediaProjection directly shares the device’s display, **Android requires explicit consent from the end user each time**. This is by design to prevent apps from secretly recording or controlling the screen without the user knowing. That’s why, whenever an admin starts an RC session, the end user must **tap “Start now”** on the screen-sharing permission pop-up. Without this approval, RC cannot proceed. --- ### **Step 1 - Navigate to Remote Control** ![](https://learn.springdel.com/hs-fs/hubfs/image-png-Oct-15-2025-07-21-52-8078-AM.png?width=670&height=328&name=image-png-Oct-15-2025-07-21-52-8078-AM.png) 1. Log in to your Springdel console. 2. Navigate to **Devices** from the left-hand menu. 3. Select the device you want to control. 4. In the sidebar, click **Remote Control**. 5. The connection status will appear as **Pending** until the user grants permission on the device. --- ### **Step 2 - Grant Permission on the Device** When a Remote Control request is triggered, the end user will see a prompt on their device: **“Start recording or casting with Springmatic Enterprise?”** **![](https://learn.springdel.com/hs-fs/hubfs/image-png-Oct-15-2025-07-22-18-7624-AM.png?width=300&height=666&name=image-png-Oct-15-2025-07-22-18-7624-AM.png)** To proceed: 1. Review the permission message. 2. Tap **Start now** to allow screen sharing and remote control. ​​**Note**: This step must be repeated each time Remote Control is started. Android does not allow apps to remember or auto-approve this permission for security reasons.   --- ### **Step 3 - Verify Connection** ![](https://learn.springdel.com/hs-fs/hubfs/image-png-Oct-15-2025-07-23-03-7612-AM.png?width=670&height=329&name=image-png-Oct-15-2025-07-23-03-7612-AM.png) 1. Once permission is granted, the status in the console will change from **Pending** to **Connected**. 2. You can now view and control the device screen securely through the Springdel console. --- ### **Best Practices & Tips** - **User Communication**: Always notify the user before sending a Remote Control request so they’re ready to approve it. - **Stable Network**: Both the device and console must have decent internet connectivity for smooth performance and clarity. - **Re-Grant Permission**: Remember that users must approve the RC session each time due to Android’s security model. - [Springmatic Overview](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#main-content) - [Alerts](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#alerts) - [Dashboard](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#dashboard) - [File Management](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#file-management) - [Sign-in Options](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#sign-in-options) - [Type of OS](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#type-of-os) - [User & Group Management](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#user-group-management) - [Android Edge](https://learn.springdel.com/knowledge/android-edge?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/android-edge?hsLang=en#enrollment) - [Profile Options](https://learn.springdel.com/knowledge/android-edge?hsLang=en#profile-options) - [Miscellaneous](https://learn.springdel.com/knowledge/android-edge?hsLang=en#miscellaneous) - [Android Enterprise](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#enrollment) - [Profile](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#profile) - [iOS](https://learn.springdel.com/knowledge/ios?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/ios?hsLang=en#enrollment) - [Profile](https://learn.springdel.com/knowledge/ios?hsLang=en#profile) - [Windows](https://learn.springdel.com/knowledge/windows?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/windows?hsLang=en#enrollment) - [Troubleshooting](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#main-content) - [Android Edge](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#android-edge) - [Tickets](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#tickets) - [Support](https://learn.springdel.com/knowledge/support?hsLang=en) [![Chill listening crop-3](https://learn.springdel.com/hs-fs/hubfs/springdel-blue-large.png?width=106&height=24&name=springdel-blue-large.png "Chill listening crop-3")](https://learn.springdel.com/knowledge?hsLang=en) Springmatic Knowledge Base Copyright © 2026, Springdel Technologies