---
title: Kiosk Mode Troubleshooting
description: This guide provides troubleshooting steps when applications in Android Edge Kiosk Mode fail to function as expected.
---

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# Kiosk Mode Troubleshooting

## This guide provides troubleshooting steps when applications in Android Edge Kiosk Mode fail to function as expected. It covers common issues such as dependent services not being whitelisted or background services being blocked, which can prevent apps (for example, the Phone app) from working correctly in Kiosk Mode.

---

### **1. Application Not Working in Kiosk Mode**

**Problem: Application not working as expected in Kiosk Mode.**

If you are using Android Edge Kiosk Mode and have pushed an application, such as the Phone app. However, the Phone app is not functioning as expected.

1. Whitelist the required dependent services for the Phone application: 
     - com.samsung.android.app.contacts
     - com.samsung.android.dialer
     - com.android.server.telecom
     - com.samsung.android.incallui
     - com.android.incallui.call.dialog
2. Alternatively, enable the **Whitelist All Background Services** option in the **Kiosk tab** of the profile settings.

**Note:** This same approach applies to other applications. If an app is not working in Kiosk Mode, you will need to identify and whitelist its required dependent services.

 

---

### **Remote Debugging**

If all else fails and the issue persists, please contact your **Springdel personnel**. They will arrange a remote debugging session for your device.

Before the session, please prepare the following:

1. Set up **AnyDesk** on the remote debugging laptop.
2. Download **Vysor** on the remote debugging laptop.
3. Connect the target device to the laptop: 
     - Ensure **Developer Options** and **USB Debugging** are turned on.
     - Turn on **Vysor** on the laptop.
     - Prepare the **ADB Package** on the laptop, or ensure the **Springdel Edge Tool** is installed.

---

### **Best Practices & Tips**

- **Whitelist Specific Services**: Only whitelist necessary services to keep Kiosk Mode secure.
- **Use Whitelist All Background Services**: As a fallback option, enable this setting if dependent services are unknown or vary across devices.
- **Test Before Deployment**: Always test Kiosk profiles with required apps in a staging environment before pushing to production fleets.
- **Monitor Logs**: Use the Springdel console logs to confirm whether dependent services are being blocked when apps fail to launch.

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