--- title: Device Enrollment Troubleshooting description: This guide provides troubleshooting steps when device enrollment into Android Edge fails. --- [Skip to content](https://learn.springdel.com/knowledge/android-edge-device-enrollment-troubleshooting#main-content) [![Springdel Logo](https://learn.springdel.com/hs-fs/hubfs/SpringdelLogo-med2.png?width=138&height=30&name=SpringdelLogo-med2.png)](https://learn.springdel.com/knowledge?hsLang=en) - [Home](https://www.springdel.com/) - [Blog](https://blog.springdel.com/blog) Open main navigation Close main navigation - [Home](https://www.springdel.com/) - [Blog](https://blog.springdel.com/blog) - [Customer Portal](https://pages.springdel.com/support) [Customer Portal](https://pages.springdel.com/support?hsLang=en) Welcome. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://learn.springdel.com/knowledge?hsLang=en) 2. [Troubleshooting](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en) 3. [Android Edge](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#android-edge) # Device Enrollment Troubleshooting ## This guide provides troubleshooting steps when device enrollment into Android Edge fails. It covers common issues such as QR code scanning errors, enrollment via the Springdel Edge Tool for Non-GMS/AOSP devices, and devices not responding after enrollment. --- ### **1. QR Code Scanning Issues** **Problem: QR code scanner does not pop up during enrollment.** 1. Ensure the device is a **GMS device**. 2. Verify the device is running **Android 7.0 or above**. **Problem: Wrong QR code being scanned.** 1. Confirm that you are scanning the **Staging QR code**, not the Enrollment ID. --- ### **2. Enrollment via Springdel Edge Tool for Non-GMS or AOSP Devices** **Problem: Unable to install Springmatic Core Agent.** 1. Check if the device has a **Google Account logged in**. If so, log out and re-attempt enrollment. 2. Log back in only after successful enrollment into Springdel. **Problem: Device not showing up in the selection list.** 1. Ensure **USB Debugging** is enabled on the device. 2. Reconnect the USB cable by unplugging and plugging it back in. 3. Use a **data-capable USB cable** (not charge-only). --- ### **3. Device Not Responding After Enrollment** **Problem: Device does not sync or check-in after enrollment** 1. As part of Springdel Best Practices, re-enroll the device into a **Staging Fleet** without assigning any profiles. 2. Then, allow the device to fully enroll and successfully check-in with the Springdel console before moving it into the production profile. --- ### **Remote Debugging** If all else fails and the issue persists, please contact your **Springdel personnel**. They will arrange a remote debugging session for your device. Before the session, please prepare the following: 1. Set up **AnyDesk** on the remote debugging laptop. 2. Download **Vysor** on the remote debugging laptop. 3. Connect the target device to the laptop: - Ensure **Developer Options** and **USB Debugging** are turned on. - Turn on **Vysor** on the laptop. - Prepare the **ADB Package** on the laptop, or ensure the **Springdel Edge Tool** is installed. --- ### **Best Practices & Tips** - **Staging Enrollment First**: Always enroll devices into a staging fleet without profiles to confirm successful enrollment before assigning production policies. - **Use the Correct QR Code**: Ensure you are scanning the **Staging QR code** during initial setup, not the Enrollment ID. - **Log Out of Google Accounts**: For AOSP or Non-GMS enrollment, make sure no Google account is logged in before starting enrollment. - **Enable USB Debugging**: Verify USB Debugging is enabled on devices when using the Springdel Edge Tool. - **Use Data-Capable Cables**: Avoid charge-only USB cables; always use cables that support data transfer for reliable enrollment. - **Confirm Device Compatibility**: Double-check that the device is GMS-certified (for GMS enrollment) or properly set up for AOSP/Non-GMS workflows. - **Re-Check After Enrollment**: If a device does not sync immediately, re-enroll it into staging and confirm a successful check-in before moving it to production. - [Springmatic Overview](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#main-content) - [Alerts](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#alerts) - [Dashboard](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#dashboard) - [File Management](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#file-management) - [Sign-in Options](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#sign-in-options) - [Type of OS](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#type-of-os) - [User & Group Management](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#user-group-management) - [Android Edge](https://learn.springdel.com/knowledge/android-edge?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/android-edge?hsLang=en#enrollment) - [Profile Options](https://learn.springdel.com/knowledge/android-edge?hsLang=en#profile-options) - [Miscellaneous](https://learn.springdel.com/knowledge/android-edge?hsLang=en#miscellaneous) - [Android Enterprise](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#enrollment) - [Profile](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#profile) - [iOS](https://learn.springdel.com/knowledge/ios?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/ios?hsLang=en#enrollment) - [Profile](https://learn.springdel.com/knowledge/ios?hsLang=en#profile) - [Windows](https://learn.springdel.com/knowledge/windows?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/windows?hsLang=en#enrollment) - [Troubleshooting](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#main-content) - [Android Edge](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#android-edge) - [Tickets](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#tickets) - [Support](https://learn.springdel.com/knowledge/support?hsLang=en) [![Chill listening crop-3](https://learn.springdel.com/hs-fs/hubfs/springdel-blue-large.png?width=106&height=24&name=springdel-blue-large.png "Chill listening crop-3")](https://learn.springdel.com/knowledge?hsLang=en) Springmatic Knowledge Base Copyright © 2026, Springdel Technologies