--- title: Application Deployment Troubleshooting description: This guide provides troubleshooting steps when application deployment in Android Edge fails. --- [Skip to content](https://learn.springdel.com/knowledge/android-edge-application-deployment-troubleshooting#main-content) [![Springdel Logo](https://learn.springdel.com/hs-fs/hubfs/SpringdelLogo-med2.png?width=138&height=30&name=SpringdelLogo-med2.png)](https://learn.springdel.com/knowledge?hsLang=en) - [Home](https://www.springdel.com/) - [Blog](https://blog.springdel.com/blog) Open main navigation Close main navigation - [Home](https://www.springdel.com/) - [Blog](https://blog.springdel.com/blog) - [Customer Portal](https://pages.springdel.com/support) [Customer Portal](https://pages.springdel.com/support?hsLang=en) Welcome. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://learn.springdel.com/knowledge?hsLang=en) 2. [Troubleshooting](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en) 3. [Android Edge](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#android-edge) # Application Deployment Troubleshooting ## This guide provides troubleshooting steps when application deployment in Android Edge fails. Issues typically fall under three categories: uploading the app, installing the app on devices, or updating an existing version. Follow the outlined steps to quickly identify and resolve problems. --- ### **1. Upload Issues** **Problem: You are not able to upload your application onto Springdel.** 1. Check if the application has already been uploaded in the **My Applications** tab. 2. Use a supported browser – it is recommended to upload using **Google Chrome**. **Problem: You are not able to upload a newer version of your application.** 1. Verify if the application already exists in the **My Applications** tab. 2. Ensure the **VERSION CODE** (not just the label) has been increased to a later version (e.g., from 1.0 → 2.0). --- ### **2. Install Issues** **Problem: You are not able to install your application via profiles (installation shows as failed on the device).** 1. Check the **installation logs** of the device to identify the error. 2. Verify that the device has a stable **internet connection**. 3. Confirm that the new version is compatible with the device, including: - Device architecture - Android minimum version - Signature hash compatibility 4. Check if the device is behind a firewall. Ensure required ports are allowed. - To isolate, connect the device to a **personal hotspot** and reattempt installation. --- ### **3. Update Issues** **Problem: You are not able to update your application to a newer version via profiles (installation shows as failed on the device).** 1. Review the **installation logs** on the device to determine the issue. 2. Verify internet connectivity on the device. 3. Ensure the new version is compatible with your devices: - Device architecture - Android minimum version 4. Check if the application’s older version was signed with the **same signature certificate** as the new version. - To confirm, use this APK signature verification tool: APKPure Signature Verification. 5. Verify firewall settings. If blocked, connect to a **personal hotspot** to test if the update works. --- ### **Remote Debugging** If all else fails and the issue persists, please contact your **Springdel personnel**. They will arrange a remote debugging session for your device. Before the session, please prepare the following: 1. Set up **AnyDesk** on the remote debugging laptop. 2. Download **Vysor** on the remote debugging laptop. 3. Connect the target device to the laptop: - Ensure **Developer Options** and **USB Debugging** are turned on. - Turn on **Vysor** on the laptop. - Prepare the **ADB Package** on the laptop, or ensure the **Springdel Edge Tool** is installed. --- ### **Best Practices & Tips** - **Version Control**: Always increment the **VERSION CODE** when uploading a new app version. - **Consistent Signing**: Ensure all application builds use the **same signing certificate**. - **Log Analysis**: Regularly check installation logs for detailed error messages. - **Browser Reliability**: Use Google Chrome for uploading applications to minimize errors. - **Network Validation**: Test deployments over a hotspot if firewall issues are suspected. - [Springmatic Overview](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#main-content) - [Alerts](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#alerts) - [Dashboard](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#dashboard) - [File Management](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#file-management) - [Sign-in Options](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#sign-in-options) - [Type of OS](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#type-of-os) - [User & Group Management](https://learn.springdel.com/knowledge/springmatic-overview?hsLang=en#user-group-management) - [Android Edge](https://learn.springdel.com/knowledge/android-edge?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/android-edge?hsLang=en#enrollment) - [Profile Options](https://learn.springdel.com/knowledge/android-edge?hsLang=en#profile-options) - [Miscellaneous](https://learn.springdel.com/knowledge/android-edge?hsLang=en#miscellaneous) - [Android Enterprise](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#enrollment) - [Profile](https://learn.springdel.com/knowledge/android-enterprise?hsLang=en#profile) - [iOS](https://learn.springdel.com/knowledge/ios?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/ios?hsLang=en#enrollment) - [Profile](https://learn.springdel.com/knowledge/ios?hsLang=en#profile) - [Windows](https://learn.springdel.com/knowledge/windows?hsLang=en#main-content) - [Enrollment](https://learn.springdel.com/knowledge/windows?hsLang=en#enrollment) - [Troubleshooting](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#main-content) - [Android Edge](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#android-edge) - [Tickets](https://learn.springdel.com/knowledge/troubleshooting?hsLang=en#tickets) - [Support](https://learn.springdel.com/knowledge/support?hsLang=en) [![Chill listening crop-3](https://learn.springdel.com/hs-fs/hubfs/springdel-blue-large.png?width=106&height=24&name=springdel-blue-large.png "Chill listening crop-3")](https://learn.springdel.com/knowledge?hsLang=en) Springmatic Knowledge Base Copyright © 2026, Springdel Technologies