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Application Deployment Troubleshooting

This guide provides troubleshooting steps when application deployment in Android Edge fails. Issues typically fall under three categories: uploading the app, installing the app on devices, or updating an existing version. Follow the outlined steps to quickly identify and resolve problems.

1. Upload Issues

Problem: You are not able to upload your application onto Springdel.

  1. Check if the application has already been uploaded in the My Applications tab.
  2. Use a supported browser – it is recommended to upload using Google Chrome.

Problem: You are not able to upload a newer version of your application.

  1. Verify if the application already exists in the My Applications tab.
  2. Ensure the VERSION CODE (not just the label) has been increased to a later version (e.g., from 1.0 → 2.0).

2. Install Issues

Problem: You are not able to install your application via profiles (installation shows as failed on the device).

  1. Check the installation logs of the device to identify the error.
  2. Verify that the device has a stable internet connection.
  3. Confirm that the new version is compatible with the device, including:
    • Device architecture
    • Android minimum version
    • Signature hash compatibility
  4. Check if the device is behind a firewall. Ensure required ports are allowed.
    • To isolate, connect the device to a personal hotspot and reattempt installation.

3. Update Issues

Problem: You are not able to update your application to a newer version via profiles (installation shows as failed on the device).

  1. Review the installation logs on the device to determine the issue.
  2. Verify internet connectivity on the device.
  3. Ensure the new version is compatible with your devices:
    • Device architecture
    • Android minimum version
  4. Check if the application’s older version was signed with the same signature certificate as the new version.
    • To confirm, use this APK signature verification tool: APKPure Signature Verification.
  5. Verify firewall settings. If blocked, connect to a personal hotspot to test if the update works.

Remote Debugging

If all else fails and the issue persists, please contact your Springdel personnel. They will arrange a remote debugging session for your device.

Before the session, please prepare the following:

  1. Set up AnyDesk on the remote debugging laptop.
  2. Download Vysor on the remote debugging laptop.
  3. Connect the target device to the laptop:
    • Ensure Developer Options and USB Debugging are turned on.
    • Turn on Vysor on the laptop.
    • Prepare the ADB Package on the laptop, or ensure the Springdel Edge Tool is installed.

Best Practices & Tips

  • Version Control: Always increment the VERSION CODE when uploading a new app version.
  • Consistent Signing: Ensure all application builds use the same signing certificate.
  • Log Analysis: Regularly check installation logs for detailed error messages.
  • Browser Reliability: Use Google Chrome for uploading applications to minimize errors.
  • Network Validation: Test deployments over a hotspot if firewall issues are suspected.